- Service & Support

Welcome to the CodedColor support center. Before you post a question that may take 2 working days to answer, you should first do the following:

1. Usually, we launch updates with new features and possible bugfixes on a monthly basis. So before you do anything else, make sure that you have installed the latest version. Check the Version History, to see if your problem was already fixed.
2. Read the Online Handbook. The corresponding version of the handbook will open in CodedColor, if you press the F1 key. Our handbook is very detailed, and you should take the time to discover the secrets of CodedColor.
3. Read our Registration FAQ carefully. Most questions related to licenses and our Online Registration System are answered here.

Above that, the following support options are available:

1. Report problem from within CodedColor

For obvious program crashes and exceptions, please use the Help > Report Problem item from the main menu of CodedColor. This creates an email with important technical information and logfiles from your installation. Attach any image to this mail, which may have caused the crash, and describe the problem and the actions leading to the crash in detail, so that we can reproduce it.

2. Online Support (public newsgroup)

Use this form to post general and technical questions related to the usage and the functions of CodedColor. Please do not post any issues related to registration or purchase here! Use the non-public form under "3. Customer Support" instead.

You can read your posting immediately in our Online Newsgroup. Include a valid email address, so that we can contact you personally if required. You can also subscribe to this newsgroup and read all postings in your Newsreader or Email Client (Outlook, Outlook Express, etc.).

Spams and unrelated postings will be removed. Don't enter any HTML code. URLs are automatically converted to links. It is also a good habit to split different topics into separate postings (threads), so that they can be answered by different members of the group.

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3. Customer Support (only registered customers)

Send us a personal mail with questions concerning your registration or special technical problems. An asterix (*) denotes a required field. Please include all of the following information in your problem report:

1. Provided a detailed and complete description of your issue. The better we can reproduce the issue here, the sooner we can fix the problem or help you solve it.
2. Provide any other information relevant to the problem.

Before you post, please read our Registration FAQ carefully. Most questions related to licenses and our Online Registration System are answered here. In order to unlock CodedColor, you must register online and receive an email containing the license key. If you don't receive this email within an hour after registration, check your email address and your SPAM filter. Remember your username and password, so that you can get more licenses later on. Don't register twice with different email addresses, because your order history will get messed up and you won't receive cheap upgrade offers. And remember, when you purchase a version 4.x, all updates up until the next major release 5.0 are free. Upgrades to 5.0 will cost around $ 15.-